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Assessing the effectiveness of a Change Request

Confirm whether a closed Change Request (CR) achieved the intended outcome. This process documents whether actions worked as expected and captures any follow-up needed for continuous improvement and compliance.

Updated over 2 months ago

Who Is This For?

  • CR Owners / Planners – initiating and documenting the effectiveness check

  • QA / Approvers – reviewing outcomes and ensuring compliance evidence is complete

  • Process / Document Owners – providing data and verification inputs for the assessment

How to Do It?

Effectiveness checks are performed after the CR is Closed.

  1. Use the search bar or sort by ID, Title, State, or Last Modified to locate the record.

  2. In the Properties card, select Effectiveness Check at the bottom, or open the Effectiveness Check tab.

  3. Fill all the necessary fields.

  4. Click Submit Evaluation to finalize.

    • Select Save Draft if you need to return and complete it later.

πŸ’‘ Tip: If the change was not effective, document the reason and propose follow-up actions (e.g., corrective actions, update the plan, or raise a new CR).


Tips

  • πŸ’‘ Use measurable indicators (e.g., CAPA metrics, deviation rates, turnaround time) to support the effectiveness conclusion.

  • πŸ’‘ Save as Draft if you are still gathering objective evidence; submit only when complete.

What’s Next?

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