Skip to main content

Managing Users and Access

Keep user accounts, licenses, and permissions aligned with job responsibilities so each person can access only the modules and actions required for their role.

Updated over 4 months ago

Who Is This For?

  • QA Administrators / System Admins — assigning licenses, modules, and elevated admin rights

  • People Managers / Process Owners — requesting the right access for team members

  • Compliance / IT — ensuring least-privilege, revoking access when roles change

How to Do It?

Step 1: Update the license type

Go to Settings > Users. Use the in-list search or sort by column headers to find the user. Set the user’s overall capabilities.

  1. Locate the user using search/sort.

  2. Open actions: click the three vertical dots and choose Edit.

  3. Choose a License Type under License Type:

    • Full – Complete access to system modules based on permissions; includes Analytics.

    • Standard – Access to system modules based on permissions (excludes Analytics).

    • Light – Limited access, typically for review/approval tasks.

    • Free – View-only; no editing or workflow privileges.

  4. Click Save.

💡Tip: Assign Light to users who only review/approve; reserve Full for users who truly need creation/configuration features.

Compliance reminder: Apply least privilege and document rationale for elevated access.


Step 2: Enable or disable module permissions

Grant access to specific product areas.

  1. Locate the user using search/sort.

  2. Open actions: click the three vertical dots and choose Edit.

  3. Toggle modules as needed:

    • Document Control

    • Change Request

    • Training

    • Analytics (available only with Full license)

  4. Click Save.

💡Tip: If a user has Full license but a module is off, they won’t see that area in the sidebar.


Step 3: Grant administrator access (optional)

Provide elevated configuration and management capabilities.

  1. Locate the user using search/sort.

  2. Open actions: click the three vertical dots and choose Edit.

  3. Toggle:

    • On to grant administrator rights

    • Off to keep standard role-based access

  4. Click Save.

Tip: Only grant Administrator Access to trained personnel. Elevated rights may bypass typical safeguards.


Step 4: Control classified access

Allow viewing of documents marked as Classified.

  1. Locate the user using search/sort.

  2. Open actions: click the three vertical dots and choose Edit.

  3. Toggle:

    • On to allow access to classified documents

    • Off to restrict to non-classified documents

  4. Click Save.

📝 Note: When an entity type is marked Classified, a dedicated Classified group is created automatically and cannot be removed or replaced.


Step 5: Make a user inactive (disable/enable sign-in)

Prevent access without deleting historical records.

  1. Locate the user using search/sort.

  2. Open actions: click the three vertical dots and choose Edit.

  3. Toggle:

    • Off to deactivate the account

    • On to reactivate later if needed

  4. Click Save.

💡Tip: Deactivate users immediately upon role change or departure to maintain compliance.


Tips

  • 💡 Keep a central log (e.g., change record) for license changes and admin grants.

  • 💡 Review inactive accounts periodically and ensure they remain deactivated or are removed per policy.

What’s Next?

Did this answer your question?